Shipping
General Information
We aim to deliver all orders as quickly and reliably as possible. Shipping options, costs, and estimated delivery times are shown at checkout before you complete your purchase.
All orders are processed and shipped on business days, subject to product availability and payment confirmation.
Order Processing
Orders are normally processed within 1–2 business days.
During peak periods or promotional campaigns, processing times may be slightly longer. If delays occur, we will inform you as soon as possible.
Orders placed after cut-off time or during weekends/holidays will be processed on the next business day.
Delivery Methods
We offer delivery through selected logistics partners. Available options may include:
- Parcel shop / pickup point delivery (if dimensions and weight allow it)
- Home delivery
- Business address delivery (where available)
The available shipping methods for your order will be displayed at checkout.
Delivery Times
Estimated delivery times depend on product availability and selected shipping method.
Typical delivery time is 2–6 business days from dispatch for in-stock items.
Delivery times are estimates only and may vary due to carrier delays, customs processing (if applicable), or other external factors.
Shipping Costs
Shipping costs are calculated at checkout based on order value, weight, dimensions, and delivery method.
In some cases, free shipping may be offered on qualifying orders. Any applicable conditions will be clearly shown at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
You can track your shipment directly via the carrier’s tracking system.
Split Shipments
If your order contains multiple items, it may be shipped in separate deliveries depending on stock availability.
You will only be charged once unless otherwise stated at checkout.
Delivery Responsibility
We are responsible for the shipment until it has been delivered to the agreed delivery location.
Once the order has been delivered and confirmed by the carrier, responsibility for the goods passes to you.
If a package appears delayed or missing, we recommend contacting customer support so we can assist in tracing the shipment.
Undeliverable or Unclaimed Parcels
If a parcel is not collected or cannot be delivered due to incorrect information or failure to receive delivery, it may be returned to us.
In such cases, we may deduct reasonable handling and return costs from any refund.
Shipping Issues and Damage
If your order arrives damaged or incomplete, please contact us as soon as possible and provide relevant documentation (e.g. photos of packaging and goods).
We will assess the issue and provide appropriate assistance in accordance with applicable consumer protection rules.
Force Majeure (Delivery)
We are not responsible for delays or failure in delivery caused by events beyond our control, including but not limited to strikes, transport disruptions, weather conditions, or supplier delays.
Contact
If you have any questions regarding shipping or delivery, please contact our customer support team.